Start Trusting Employees
To end the cycle, management needs to show that it
trusts employees. Eventually, employees will feel that they can reciprocate.
This can be an extremely difficult and agonizingly long process. It's like
lowering your weapons when you are being continually fired upon.
Don't Withhold Information
Many senior managers communicate on a
"need-to-know" basis. Information, such as future plans and financial results,
is often withheld from employees for no good reason. Employees then feel that
the information they eventually do receive has been intentionally sanitized or
Be Honest at All Times
If employees feel they have been mislead or lied
to, their trust will be lost, perhaps permanently.
Conduct More Face-to-Face Communication
Employees find it very difficult to trust senior
managers whom they never see. Management-by-walking-around is very important.
Listen to Employees and Let them Know You've
Employees become extremely distrustful when they
feel their views or suggestions are not heard. Management needs to acknowledge
employee suggestions by acting on them and letting employees know that they did