Conduct an Information-Needs Analysis
A systematic analysis should be conducted for
each job in the organization which outlines what information is needed, from
whom, and by when. The results of this analysis then must be fully integrated
into the organization's daily procedures.
Encourage openness, not secrecy. Without a good
ethical, privacy, or legal rationale, secrecy within organizations makes no
sense and should be eliminated.
Provide Customer Satisfaction Information
Customer satisfaction surveys should be conducted
on an ongoing basis. The information obtained from these studies should be
communicated to all employees, especially those with customer contact.
Conduct the JFK Exercise
Employees should develop a list NOT of what
information they need from others in the organization, but of what information
they can provide FOR others.
Promote Supervisors on the Basis of Their
The ability to effectively communicate with
others is the most important supervisory skill. It should, therefore, be the
most important factor in promotion decisions.