Good Suggestions Slip Through the Cracks
One of the major lessons of the
quality improvement movement has been that employees who actually perform the
work usually have very good suggestions for improving the work. Ignoring their
ideas is a sure prescription for inefficiency and reduced
Employees Lose Trust
How can employees trust the judgement
of senior management when their good suggestions are ignored? Without this
trust, their motivation and commitment to the organization will surely
Employees Feel They
are Not Respected
Ignoring their suggestions is a slap
in the face to employees. In time, employees reciprocate by showing a lack of
respect to management.
Employees Begin to
Withhold Useful Suggestions
I have often heard employees say, "I
know they are throwing money down the drain, but there's no way in hell I would
tell management how to improve things. They would only ignore me."
Organizations with this type of climate are destined to fail.