Discovery Surveys, Inc.
Specializing in Employee Opinion and Customer Satisfaction Surveys
How to Improve Inter-departmental Cooperation

Two out of every three employees believes that the flow of communication between departments within their organization is poor. Inevitably, this results in a reduction in the quality of the products and services provided by the organization.

Dr. Bruce Katcher will talk about the many lessons he has learned from his more than 25 years of employee research. He has conducted employee surveys for more than 65 organizations and has gathered a wealth of information about workers' attitudes from more than 50,000 employees.

He will discuss the many reasons why interdepartmental communication is so poor in many organizations and what can be done to improve the situation. Recommendations he will present include:

  • Identify What Information is Really Needed.

  • Conduct Team Building with Department Heads.

  • Reengineer Processes to Include Communication Components.

  • Implement Job Rotation.

  • Conduct the "JFK Communication Exercise."

For further information on how Bruce can enhance your next meeting by educating, informing, and entertaining your colleagues, contact him at: 888-784-4367, or email .

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