Bruce Katcher has conducted focus groups, employee opinion surveys, and a management survey for our organization for a number of years. Bruce has provided comparative data to help us identify opportunities to improve employee satisfaction as well as to provide perspective regarding how we stand as an employer in the healthcare industry. In addition, he suggested strategies to help us move in a positive direction.
Mary Lou Beaulieu
Director, Human Resources
Northwestern Medical Center
I have used the services of Discovery Surveys for more than 10 years. Bruce Katcher's method of conducting surveys assures you of getting the answers you need. His reports are thorough and easy to comprehend. Compared to other vendors, I find Bruce fair, reliable and highly professional. Bruce has helped us every step of the way with survey and focus group studies. He summarized the data he collected into a format that we were able to easily translate into actions that improved our services.
Director, Recruitment Advertising Sales
Over the years, Bruce Katcher and Discovery Surveys have provided us with high value consulting that has enabled us to improve our relationships with both our clients and our employees. I highly recommend their services.
Senior Vice President Corporate Communications
Sodexho Marriott Services
Discovery Surveys has helped us redesign our client survey to obtain meaningful and actionable feedback. The process is much easier with Discovery Surveys managing it! Now, we're able to focus on the feedback and creating initiatives.
Client Services Manager
New York Life Benefits Service LLC
The Massachusetts Medical Society recently worked with Bruce Katcher, President of Discovery Surveys, Inc., to conduct an organization-wide employee survey. Bruce thoroughly understands the business of developing and administering surveys, and was able to effectively guide us through the process. He was very flexible in helping us accomplish our goals, but pushed back appropriately if he thought that our suggested changes would compromise the integrity of the survey. We solicited input from many areas of the organization in developing the survey, and Bruce was very willing to work with us through the many cycles of revisions. Bruce demonstrated great diplomacy in working with different members of our organization, and responded well to questions and concerns from our executives and managers. The survey yielded a wealth of valuable information, and the depth of Bruce's experience helped us to pinpoint the key messages.
Theresa E. Sciarappa
Vice President for Human Resources
Massachusetts Medical Society
Although it is a small firm, Discovery Surveys shows remarkable flexibility, innovation, care for customers, and ability to meet tight deadlines. The consulting help in communicating results to management and employees has been exceptional. I'll continue to use Discovery Surveys for any employee survey work - focus groups to paper and pencil or Internet.
Late Frances Gallitano
Former Vice President of Human Resources
Delta Dental Plan of Massachusetts
We have been using Discovery Surveys for the past three years. In that time they have become truly a partner in our efforts to keep a pulse on the opinions of our employees. This year we conducted our survey via the Internet and were extremely pleased with the process, the flexibility and the solutions Bruce provided to us. Our astounding 91% (487 employees) participation rate this year is directly related the product Bruce produced and his marketing suggestions. The proof is in the numbers.
Director of Audit & Risk Management
American Student Assistance
Discovery Surveys has conducted several employee surveys for our organization. They have been very flexible and responsive to our needs. We were particularly pleased with their creative solutions for communicating the results to employees, and the quality of their suggestions for addressing the issues identified via the survey.
Michael N. Piergrossi
Vice President of Human Resources and Organizational Development
It has been four years since Bruce Katcher was first recommended to me for starting an employee opinion survey covering thousands of our employees. After four annual survey cycles, I can unequivocally recommend Bruce to others for similar survey needs. He is thoughtful in structuring survey processes and tools, delivers a high-quality product, meets all deadlines, and does so within budget. His expertise and reliability allow you to sleep at night knowing that the survey will get done well and on time. Most important, through our work with Bruce, we have introduced a new language throughout the organization related to employee morale, and addressing the survey findings has become an important measure of each manager's success. His approach to surveying has staying power and can improve the employee climate within any company.
VP, Human Resources
Harvard Vanguard Medical Associates
Bruce assisted us with two world-wide employee surveys involving some 25,000 people and 12 different languages. The surveys were conducted on time and within budget. Bruce was professional in all respects and was always accessible for our questions during the process.
Vice President of Human Resources and Division General Counsel
Invensys Intelligent Automation
Dr. Katcher and Discovery Surveys either met or
exceeded my expectations.
I would enthusiastically recommend his services.
Human Resources Manager
Discovery Surveys became an extension of my human resources organization in a way that facilitated achievement of all of our objectives in a proficient and professional manner.
Vice President, Human Resources Latin America and International
Sodexho has relied on Bruce Katcher's expertise for our annual communications survey since 2000. Bruce has taken the time to get to know our organization well. He's easy to work with and very responsive. His survey reports are clear; they present the results in a way that is easy to analyze, digest, and act on. And he is always available to discuss and interpret the findings and their implications.
Angelo S. Ioffreda
Vice President, Internal Communications