Discovery Surveys, Inc.
Specializing in Employee Opinion and Customer Satisfaction Surveys

Discovery Surveys, Inc. conducts customer satisfaction surveys and focus groups to help our clients:

  • Retain valuable customers;

  • Improve the quality of their products and services;

  • Understand the differences between their A, B, and C customers;

  • Identify what is most important to customers;

  • Assess how well their employees are serving customers; and

  • Identify those customers most likely to take their business elsewhere.


How to Make Strategic Use of Customer Satisfaction Surveys

Making good use of customer survey results is crucially important. Click here to download Dr. Katcher's article on this topic from the Journal of Business Strategy.


Sample Survey

Click here to view a sample web-based Customer Satisfaction Survey developed by Discovery Surveys. (Opens in a new browser window.)


Sample Data Report

Click here to view a sample Customer Satisfaction Survey Data Report.


Tangible Results

  • Identified vital new markets for a high tech manufacturer

  • Helped a national food service organization achieve their client retention goals

  • Enabled a national consulting firm to compensate their associates based on the level of satisfaction of their customers

  • Rejuvenated a textile manufacturer's quality improvement program

  • Identified what is most important to customers of a national manufacturer enabling them to increase the effectiveness and reduce the cost of their customer retention program


Partial Client List

ADE
Alcoa Mill Products
Bay State Gas Company
BBN Technologies
Bemis Associates
Blauer Manufacturing
Gatti & Associates

Internet Commerce Services, Inc.
Johnson & Johnson
Loparex
Manulife Financial
Morgan Construction Company
New York Life Benefit Services LLC
Sodexho USA

Over the years, Bruce Katcher and Discovery Surveys, Inc. have provided us with high value consulting that has enabled us to improve our relationships with both our employees and clients. I highly recommend their services.

Stephen Brady
Senior Vice President Corporate Communications
Sodexho

Discovery Surveys has helped us redesign our client survey to obtain meaningful and actionable feedback. The process is much easier with Discovery Surveys, Inc. managing it! Now, we're able to focus on the feedback and creating initiatives.

Jacqueline Brodnitzki
Client Services Manager
New York Life Benefits Service LLC

Click for more about
what our clients are saying.