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ABOUT THE AUTHORS
Ethel Cook, Bedford, MA is
founder of Corporate Improvement Group, a management consulting firm that works
with companies to develop effective administrative management and improved
individual productivity. Ethel can be reached at
Bruce Katcher, Sharon, MA is
an Industrial/Organizational psychologist and President of The Discovery
Surveys, Inc., a management consulting firm that specializes in employee
opinion and customer satisfaction surveys. He can be reached at
I have enjoyed the
Discovery Surveys newsletter as the topics have always been well timed for
things that we have been talking about or dealing with at the hospital. The
messages have always been clear, concise and easy to relate to. I always pass
them along to my management group for their reading pleasure and they have
enjoyed them as well.
