Discovery Surveys, Inc.
Specializing in Employee Opinion and Customer Satisfaction Surveys

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ABOUT THE AUTHORS

Ethel Cook, Bedford, MA is founder of Corporate Improvement Group, a management consulting firm that works with companies to develop effective administrative management and improved individual productivity. Ethel can be reached at 781-275-2326 or via email at .

Bruce Katcher, Sharon, MA is an Industrial/Organizational psychologist and President of The Discovery Surveys, Inc., a management consulting firm that specializes in employee opinion and customer satisfaction surveys. He can be reached at 781-784-4367 or via email at .

I have enjoyed the Discovery Surveys newsletter as the topics have always been well timed for things that we have been talking about or dealing with at the hospital. The messages have always been clear, concise and easy to relate to. I always pass them along to my management group for their reading pleasure and they have enjoyed them as well.

Peter Hofstetter
President
Northwestern Medical Center

I receive lots and lots of newsletters each month, but Bruce's is one I read from start to finish as soon as it arrives. Clear, interesting, insightful and genuine, reading one of these is like sharing a cup of coffee with the expert. Always a great read and filled with practical information.

Michael Katz
Founder and Chief Penguin
Blue Penguin Development, Inc.

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